Shipping + Returns
ALL SALE ITEMS ARE FINAL SALE NO MATTER IF YOU PURCHASED IN STORE OR ONLINE. NO EXCEPTIONS.
**ALL 2022 holiday gifts are eligible for return up until January 30, 2023 for exchange or store credit.
Shipping Policy
Shipping is available in the U.S. and internationally. For U.S. purchases, we charge a flat rate $5 fee for purchases under $150 unless we are running a promotion. Shipping is free for purchases over $150. Items are shipped via USPS or UPS using the cheapest option. We process and ship packages within 3 business days of purchase (usually sooner).
If you need a package expedited, please email us at info@shopsusanna.com and we can do our best to accommodate you! For international packages, we charge whatever the USPS Priority Mail International price is that is given to us by our Shopify shipping site. We are not responsible for any customs fees or taxes associated with your purchase. If you have any questions, please email us at info@shopsusanna.com. Susanna LLC is not responsible for any lost or stolen packages.
Return Policy
In Store Return Policy
Items purchased at our Cambridge or Jamaica Plain stores must be returned within 7 days (with original tags and receipt) for money back or within 30 days for store credit. ALL SALE ITEMS ARE FINAL SALE.
Online Return Policy
Our Online Return policy is different than our In Store policy as we understand that customers have purchased an item without trying it on first. If for any reason you’re not completely satisfied with your purchase, we’re more than happy to accept your return. If you have any questions about items before purchase, please call or text 617-492-0334 (Cambridge) or 617-945-6880 (JP) during business hours and we can assist you.
Susanna LLC accepts returns for REFUND on FULL PRICE items provided that the items are returned within 14 days of the date of the order confirmation. Susanna accepts returns for STORE CREDIT on FULL PRICE items within 15 to 30 days of the date of order confirmation. All returned merchandise must be unworn, unused and in original condition with original tags attached.
Please send all returns to our JP address using either USPS or UPS with a tracking number. In the event that any return packages are lost, stolen, or mishandled, Susanna cannot take any responsibility for reimbursement or compensation.
Return address: 683 Centre Street, Jamaica Plain, MA 02130
Susanna LLC reserves the right to refuse any return should it not meet these requirements. Original, as well as return shipping and handling costs, are not refundable. Once we receive your returned merchandise, your return will be processed within 5 business days. All refunds will be made in the method of original payment or a store credit will be issued. The value of the merchandise plus any applicable tax will be applied.
Please note that Susanna LLC reserves the right to refuse any return that does not meet the above criteria.
If you have any questions please email us at info@shopsusanna.com.