Return Policy

NOTE: ALL SALE ITEMS ARE FINAL SALE EVEN IF PURCHASED ONLINE. 

In Store Return Policy

Items purchased at our Cambridge or Jamaica Plain stores must be returned within 7 days (with original tags and receipt) for money back and within 30 days for store credit. All sale items are FINAL SALE. 

Online Return Policy

PLEASE SHIP ALL RETURNS TO OUR JP STORE AT:

683 CENTRE STREET

JAMAICA PLAIN, MA 02130

Our Online Return policy is different than our In Store policy as we understand that customers have purchased an item without trying it on first. If for any reason you’re not completely satisfied with your purchase, we’re more than happy to accept your return. If you have any questions about items before purchase, please call or text 617-492-0334 (Cambridge) or 617-945-6880 (JP) during business hours and we can assist you.

Susanna LLC accepts returns for REFUND on FULL PRICE items provided that the items are returned within 14 days of the date of the order confirmation. Susanna accepts returns for STORE CREDIT on FULL PRICE items within 15 to 30 days of the date of order confirmation. All returned merchandise must be unworn, unused and in original condition with original tags attached. 

Susanna LLC reserves the right to refuse any return should it not meet these requirements. Original shipping and handling costs and cost to send merchandise back are not refundable.

PLEASE NOTE: ALL SALE ITEMS ARE FINAL SALE and may not be returned or exchanged.

All returns must be pre-paid by the customer. Susanna must receive your return within 14 days of when the order was placed for money back and within 30 days for store credit. NO EXCEPTIONS. We recommend that you ship your returned merchandise via USPS or UPS with a tracking number. In the event that any return packages are lost, stolen, or mishandled, Susanna cannot take any responsibility for reimbursement or compensation.

Once we receive your returned merchandise, your return will be processed within 5 business days. All refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded. 

Please note that Susanna LLC reserves the right to refuse any return that does not meet the above criteria.

If you have any questions, you can email us at info@shopsusanna.com